Customer Testimonials

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DealerRater Jan 20, 2021

I just got my used truck from Kendall, Jonathan was amazing, responsive and made the process so smooth and easy. simply the best in town.

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DealerRater Dec 9, 2020

I had a scheduled appointment today to bring my 2018 Toyota truck in for a recall item replacement. The appointment was originally set up by Service Consultant Justin Bowser on November 18th. A follow up email confirmation was sent which was much appreciated. He met me at the service center this morning at 9 am and the attitude, service and attention I received was fantastic!! He called to advise me of the completed service and to my complete surprise, it was done well before I ever expected. He was professional and courteous in his interaction with me and I was extremely pleased ...

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DealerRater Nov 4, 2020

Super Service: We are on the road getting a bulb replaced when the oil cap was found to be missing! They cleaned as much of the mess as possible. Not having a cap in stock, they sent a guy across town to get a cap and didn’t pad the bill! We are on the road again with only an hour’s delay. That’s service! Louis

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DealerRater Oct 30, 2020

John White and Cameron great sales team! Got a good deal on a new Camry! Will recommend Kendall Toyota to my friends and Lyft drivers.

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DealerRater Oct 28, 2020

We agreed to all of our term ahead of time. Online shopping was a breeze. Cruz was a great sales person and very patient with our test driving requests.

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DealerRater Oct 26, 2020

I called and talked to Keith about trading my 2013 RAV4. We talked for quite a while. This guy really knows his stuff. I stop in later thanks.

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DealerRater Oct 21, 2020

Cory did an amazing job of helping me find just what I was looking for! He made the whole process enjoyable. Thank you for having quality sales personnel on your team!!

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DealerRater Sep 23, 2020

I purchased a 2020 Toyota C-HR from Keith and I love it. Keith is not an aggressive salesman, he's very kind and helpful.

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DealerRater Sep 9, 2020

We would like to express our appreciation for the seamless transaction with our newly purchased 2020 4Runner. Start to finish Megan Smith was a delight to work with as well as the consummate professional. We appreciate her timeliness and attention to detail. Megan quickly negotiated the deal "we wanted" without the haggling and back and forth games that all the other dealers wanted to play. She also arranged installation of accessories and many aftermarket products before we picked it up. To top it off, the delivery was quick and easy. Kudos to you and a team that actually cares ...

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DealerRater Aug 7, 2019

I was very happy with my purchase of a 2019 Toyota 86 TRD SE. The transaction went very smoothly with all departments and Rick Foster the sales person is great. Highly recommend Rick and the store for vehicle purchases.

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DealerRater Oct 24, 2018

we got a great buying experience at this dealer. the price was exactly as we agree by phone and email no tricks no games. the sale person Jake Rand done everything to make our transaction enjoyable and we been done in just a little over 2 hours.

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DealerRater Aug 3, 2018

Kendall has been servicing my 2007 Highlander since new. I trust their service department to do alert me to needed maintence and repairs and then do the work right. Service staff is always helpful and friendly, shuttle drivers are great!

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DealerRater Aug 29, 2017

My transaction was very enjoyable. Fast and cortious service. Was in and out in about 2 hours start to finish. Kaleb was enjoyable to work with. No pressure and was able to answer questions and if did t know went and found out.

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DealerRater Dec 22, 2016

I was very impressed with nick Anderson. He made me feel comfortable during my whole car buying experience, he worked me a great deal on my brand Toyota Corolla . Thank you I love my new Car

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DealerRater Aug 10, 2016

Was leaving on a trip when we realized that we would be over our service mileage. Called in and they had no appointments befor we

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DealerRater Jun 16, 2014

In and out of dealer with a new car in an hour. Fast, friendly and great price. Bot got financing done with others couldn't do as well.

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DealerRater Apr 23, 2014

Josh did an excellent job at finding us a vehicle that fit our needs. He made us feel comfortable with our purchase and was very helpful. He made the negotiations simple and easy. Great representative of Kendall Toyota.

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DealerRater Oct 25, 2013

I arrived fifteen minutes before my appointment, and got right in. I was told that my vehicle would be available within on hour, and it was.

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DealerRater Oct 15, 2013

I purchased a Toyota Certified Camry today from Kendall Toyota Eugene. My sales associate, Tom Mikkelsen was knowledgeable, friendly, and overall a great salesperson. Tom asked me the right qualifying questions to narrow the search. Tom listened and then responded by narrowing the search to three cars that would meet my needs. When I made my selection the entire staff at Kendall Toyota helped to make the buying experience fun and quick. This is the way used cars should be sold! Appreciate each one from sales, appraisal, sales manager, and finance. Overall very good! Thanks Ralph

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DealerRater Oct 12, 2013

I recently went to Kendall Toyota to look at trading in my 2008 Prius for a newer model. I loved the features of the car, but was ready for something new. I wasn't wanting to spend a whole lot or lose any of the great features my car had, but I was able to find something that perfectly met my needs with the help of Elliott Deering and his manager, Keith Hershberger. They found a Prius for me that was newer, had low miles, was clean, and very well taken care of while having every single feature I was looking ...

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DealerRater Oct 6, 2013

I love coming to Kendall Toyota of Eugene because of how friendly and informative their staff members are, especially my all time favorite, Mel Jones. I never have a problem making an appointment or dropping in for a service, I feel that they do great work so that I don't have to worry about anything, and everything is thoroughly explained so I understand what is going on. I like Kendall so much that I drive all the way from Albany to Eugene for all my car needs - that's how much I like them!

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DealerRater Sep 15, 2013

Great experience with Tom Mikkelsen of Kendall Toyota. Worked with us to find the right used car to fit our needs and our price range. Thank you, Tom!!

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DealerRater May 21, 2013

Salesman was friendly and knowledgeable without being pushy. He never dismissed our concerns, but actively sought answers to them. The finance person was efficient and knowledgeable and was able to explain everything clearly.

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DealerRater Apr 23, 2013

I went into the dealership to just look, told them what I was looking for and they found me a great car. I was led thru the process with kindness and caring. Never pushed to buy. They showed me the best place to finance what I could not pay down and made the process as painless as possible. They did not treat me as some dealers do, as a stupid woman who knew nothing about cars. This company and its agents know that word of mouth is the best advertising and they do what is expected to get good advertising. ...

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DealerRater Mar 5, 2013

I decided to get a new Toyota. I went to the Kendall page, did my application on line, called and talked to Brett Lambert about what kind of car I wanted and price range. Brett found my car for me. I live out of town so I was not able to get into the dealership right away but that was not a problem. When I got to the dealership, Brett had the car and the paper work all completed. He showed me the car and how everything worked on it. Brett was very helpful as this was the first car ...

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DealerRater Feb 26, 2013

I enjoyed the straightforward approach to the sales. Our sales representative was completely informed about the various models available, and he was respectful of our preferences and needs. Kendall also gave us about $1000 more on our trade in than the other Toyota dealer in town. It was overall a very positive experience.

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DealerRater Dec 15, 2012

Ray was great to work with. He was friendly,upfront,honest, truthful and professional. No hard sell tactics were used and he helped us get exactly what we needed for the price we needed. He really went to bat for us. It was the best car buying experience we've ever had. Kudos to the Ray Lopez and the Kendall Auto Group.

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DealerRater Aug 12, 2012

Love my new Tundra! Pleasant, stress-free buying experience at Kendall overall. No gimmicks or stall tactics. All the staff I interacted with were pleasant and helped complete my transaction with a high degree of professionalism. Doug Brunson was very helpful.

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DealerRater Aug 12, 2012

Armondo and Tom R. were great help and great fun too. I never felt stressed out and they made everything fun and easy. I will recomend friends and my kids to get a car from toyota new and used dealers on Goodpasture Rd. Josh in the finance dept. was great also, very casual and easy to work with. This is my first experience here and I wish I had come to them sooner, I definately feel confident that toyota cares about the people they sell cars to, and if I have any issues I know they will help me. Thankyou ...

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DealerRater Aug 7, 2012

I have been going here since I bought my Corolla and have nothing but good comments to make. Yesterday I was in and was greeted by the very nice gentleman who I haven't seen before. His name is Joseph and he is very, very personable and very likeable - we like him! Where do you find these people because they are great! As always, we enjoy working with the wonderful Mel who is always insightful and informs me of all my options - which I greatly appreciate. Especially for me, being a girl, Mel is very understanding of where ...

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DealerRater Aug 2, 2012

31jul2012. I live in Roseburg and drove to Eugene to look at the Kia Rio. I did not care for it and randomly drove to your used car center. The salesman (I believe was Benjamin?) met me in the lot and we looked around at sedans. I have never had a Toyota and knew nothing about the Avalon. We wanted my wife Margaret to have a newer safe car and I really liked the model we chose (2005 Avalon). I said I would call if we were interested further. I called Tony Bowling and said we would return for her to ...

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DealerRater Jul 30, 2012

I sincerely appreciate the great service and accomodations that your service center provides. Thanks for all you guys do to help keep our vehicles in "Tip-Top" condition!

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DealerRater Jul 2, 2012

We were served by three salesmen: Mike,Eric, and Marc. All were terrific! They were friendly, explained everything patiently, listened to our concerns, and offered us a great price. We're totally satisfied.

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DealerRater Jun 29, 2012

I really appreciated the care Matthew took with me in letting me know when would be a good time to get my new headlight installed without an appointment. When it turned out that my current head lamp light bulbs were marginal and none were included with the new assembly I had just purchased, he managed to get the parts department to donate 2 new ones so I could drive away, knowing that the new headlight was as reliable and dependable as possible. I would rate the entire experience a 5, based on his customer service skills.

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DealerRater Jun 6, 2012

She was really helpful and patient with my questions and concerns. I was extremely happy with the extra time Carrie Bates took to provide me with additional information on how to use the maintenance coupons to save money on future visits. Everyone in the service department, from the person greeting you when you drive in all the way through to the payment counter are friendly, helpful and take the time to be sure you are getting what you need. They took the time to double-check and found a less expensive way for me to get what I needed. I really ...

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DealerRater May 17, 2012

Everyone at Kendall Toyota takes customer service seriously. Every, and I mean every effort is made to keep the customer satisfied. I have purchased new cars, new trucks, and used cars. I use the service facilities exclusively. Both sales and service continually rate as 10 on a 10 scale. People remember my name, check to see that everything has been done to my satisfaction, and follow up when needed. I can't imagine ever using another dealership for either purchasing or maintaining a vehicle.

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DealerRater May 15, 2012

James Shelton was very informative about the Scion XD we bought and was very helpful in helping us decide which vehicle we were going to buy. He was honest about each of the ones we looked at. He also stayed beyond closing to get us taken care of and went over the car completely so we knew how everything works. The finance lady was exceptionally nice and great to deal with. There was no pressure from eiyher person!

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DealerRater May 13, 2012

I have purchased many new vehicles from Kendall Toyota and have taken my vehicles to them for all the follow-up service over the past 20+ years. One of the main reasons I use Kendall Toyota's service department for all my needs is because of Kevin Reel. His attention to detail and overall knowledge of what it takes to keep a vehicle in excellent condition is outstanding! He listens to my needs and requests, and always follows through with delivering top-notch service and results. My most recent experience revealed unusual circumstances in what my vehicle needed in the way of service; ...

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DealerRater May 12, 2012

My wife and I went to school and have family in Oregon. On our trips to Eugene, we worked with Clay Norsworthy of Kendall Toyota Eugene. Clay went the extra mile and had the ability to find the answers for unique situations that other dealers near our home couldn’t. His professionalism, expertise and overall experience were a huge benefit to us. The entire staff is great to work with and we really appreciate their efforts … especially Clay’s—a great guy! If you’re really looking for a classy organization, Kendall Toyota Eugene will fit the bill. – Bob and ...

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DealerRater Apr 30, 2012

We were lucky enough to buy a new Toyota Prius from Greg Kuhnle. He was a pleasure to work with and very knowledgeable. Greg made the car buying experience fun and non-intimidating. We will recommend Greg as well as Kendall to anyone looking to buy a new or used car. Thank you again for your great service and down to earth sales approach.

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DealerRater Apr 27, 2012

I bring my Corolla in for regular service oil changes. My experience has been good so far. I also purchased tires for my car. I checked other places and received a good deal on the tires at Kendall Toyota. I also like receiving a free car wash when I bring my car in for service. Thanks

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DealerRater Apr 27, 2012

Kendall is wonderful in general. They try very hard and overall our experiences are great. We have had an ongoing issue with our new Prius V. We purchased it with the Entune system and then purchased iPhones at the suggestion of the salesman because they would be compatible. They are not and this information wasn't available through any printed source. At best the iPhone can now work with Entune in a way that is totally not user-friendly and no one would use them. They essentially still don't work. I feel like we were sold something that we can'...

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DealerRater Apr 24, 2012

My visit to Kendall was friendly, easy, and I was able to get a great car at a great deal. I felt like the employees went the extra mile to help me!

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DealerRater Apr 23, 2012

Marc made it easy, I came in to buy a new Pruis, noticed two colors of blue in the line of new cars, and found out about a 2011 with 4775 miles on it that I bought instead. I would have bought a package II but got a IV instead. This was the fastest I have ever bought a car and I love it.

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DealerRater Apr 16, 2012

I had a very enjoyable and pleasant experience thanks to Mel. She was very informative and friendly. Honest and a great help. I greatly appreciated her insights and advice for future services here at Toyota. I look forward to continue to come there mainly because of her! I would like to see that she is recognized for her hard work, wonderful personality, and helpfulness.

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DealerRater Apr 12, 2012

We recently had the opportunity to purchase a used vehicle from Eugene's Kendall Toyota and have been so happy with our experience we wanted to let others know. Oliver Peck was the sales associate who assisted us in this endeavor. He listened to our needs in a specific type of vehicle and showed us the ones on the lot which qualified along these lines, one of which turned out to be a perfect fit. Oliver has a great working knowledge of cars, along with a very warm and open personality. It's no wonder he's a top salesman. ...

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DealerRater Apr 5, 2012

Consistent, capable, friendly service and support. Service department has performed exceptionally for me for over 15 years (quality and costs). I feel good about recommending this company's service department to others.

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DealerRater Mar 30, 2012

We had an excellent buying experience with James shelton. He was very frendly and knew the Toyoya product very well. Brian N. did an excellent job of preparing our vehicle for delivery.

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DealerRater Mar 30, 2012

Larry contacted me about a truck I had for sale. Within 2 emails we agreed on a price, I brought it in the next day and after 10 min of inspection and test drive he bought it for the price agreed upon. Very simple transaction and I got a good price.

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DealerRater Mar 26, 2012

Purchase made so easy... Wonderful service, excellant price, I would say unbeatable. full knowledge of the auto industry, market, Totally liked the whole experience of buying..

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DealerRater Mar 23, 2012

Great experience with Jerry. We were out jested looking and testing several cars. One of the cars was not a Toyota but Jerry took the time to walk us over to the other car lot we were interested in testing. Follow up the next day with us. We were having a problem with getting the car finance and he asked us to talk to one of their guys and they were able to set-up with a loan. The whole experience was great. Jerry worked very closely with us so we would end-up with the car that best suited us. Thanks ...

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DealerRater Mar 17, 2012

I have used three Toyota dealerships in as many years. Kendall among the tops. Prompt on appointments/service and reasonably priced. Having indoor service parking a plus here in Oregon!

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DealerRater Mar 16, 2012

I would recomend Kendall Toyota to anyone. I had a great vehicle buying experience with Ray Lopez. He was friendly,knowledgeable,and made me feel comfortable. This was the quickest and easiest vehicle purchase I have made. Thanks Ray.

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DealerRater Mar 15, 2012

2nd Car we have purchased from Kendall (1st was from Honda dealership). We wanted a Camry this time around, went to the Toyota dealership and dealt with a guy that wouldn't listen to what I was asking for and tried talking to me like I was an idiot. We called Terry Luce, who we bought our Honda from and asked him to sell us the Camry. I would not deal with any other sales person. He treated us with respect and it genuinly felt like he cared. I think he has been just as excited about our new cars ...

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DealerRater Mar 14, 2012

I have worked with carrie and clay for many years. In a word they are outstanding! From customer service to an always friendly and welcoming demeanor to their attention to detail, they have it all. They are the number one reason I just purchased my 6th toyota!

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DealerRater Mar 14, 2012

Rob listens to our issues & concerns & gives us honest answers. We have never felt that he was trying to push us in any way for service or sales. We have always used Kendall Toyota & have been 100% satisfied. Rich & Alicia Locus

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DealerRater Mar 13, 2012

Carrie is very pleasant to work with. She handled all my needs, got my truck right in and out in the time frame she quoted. I look forward to working with her in th future.

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DealerRater Feb 24, 2012

I went in for routine oil service, during which an unexpected need for repairs was detected. The repair needed was explained well by WAyne, as well as the estimated cost. Before I even got home, but was still in the dealership shuttle, he called with new info about what the repair person had found, in order to get my OK to proceed with additional work, which I OK'd. Although unlikely Wayne also checked to see if my battery was still under warranty, which would have saved money but ultimately was not the case. In the end, they were able ...

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DealerRater Feb 22, 2012

Doug and Eric got me a good price on a great vehicle, in a time once thought unattainable. The process was easy, and they stayed late to wrap things up.

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DealerRater Feb 16, 2012

I decided to try the online buying service Kendall offered. Carolyne with the online program was very helpful, providing links and info about cars I was interested in and assistence in determining what I could expect to get for my trade in. When I requested additional info, Tony who was associated with the dealership provided me with a list of options that the dealership had from the original sale of the vehicle I wanted when new in 2007. From start to finish I had traded my vehicle and was heading home with my new used truck in an hour and a ...

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DealerRater Feb 13, 2012

I just bought a 2012 Toyota Tundra from Kendall Toyota and had a great experience due to the quality people there that helped me through the transaction, especially Doug Brunson who made what could have been a long and uncomfortable experience quite enjoyable. Evan

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DealerRater Feb 6, 2012

I would like to thank Kendall Toyota and it's salesperson, Doug Brunson for a great experience in buying a new Camry hybred from them. They didn't waste my time with pricing on the new car and trade in for my older Toyota. I got a fair price on both and am very happy. Tyhey were recommended to me by a friend and I would have to recommend them highly to anyone else. Cynthia Knight

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DealerRater Feb 4, 2012

Today I needed a routine oil change, and Carrie Bates helped me at Kendall Toyota Service. She was very professional, friendly, and made sure that all of my questions were answered to my satisfaction. What a great employee she is!

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DealerRater Feb 3, 2012

Had a problem with my truck that was out of warranty. Clay called Toyota for help and they helped with the cost and fixed it.

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DealerRater Feb 1, 2012

Carrie is a hard working and caring person who listen to you and gets you the answers to any question or concerns you have. I had a question about my 2011 4Runner she didn't have the answer for my question but she did not stop with a I don't know. She got someone who could answer it! It's service and dedication like this that makes for a great experience. No one has all the answers....it's what they do after not having the answer that counts and makes all the difference. This is the reason why I ...

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DealerRater Jan 24, 2012

great experience on new purchase very little of the normal car buying hassle Greg offered us the right deal to begin with. i would highly recommend

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DealerRater Dec 31, 2011

Will Bass was very helpful in assisting me with the purchase of my car. I have bought two cars from Kendall Toyota and will most definitely buy my next car there! I find Kendall Toyota to be different than any other dealer I have been to as they are not pushy and really want to help you get into the correct car for you. I recommend this dealer to everyone I know looking to buy a new car.

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DealerRater Dec 30, 2011

Kendall Toyota's online team was great to patiently answer all of my questions. The dealership was competetive with other dealerships in the way of price. My Salesperson, Rod, was extremely helpful and was informative without being pushy. Everyone was very helpful and I'm glad I didn't go anywhere else.

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DealerRater Dec 23, 2011

I've received great service, even when it had been recalled. Especially, the salesman and customer service people are so kind enough to visit again to buy another Toyota. No hesitate to recommend to visit Kendall Toyota Eugene

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DealerRater Sep 22, 2011

Great amount of vehicles to look at and try. Friendly and no pressure sales person. Took time to let me make up my mind. I really like the professonal look of the building, lot and people. Very clean and nice. I can't wait for my van to be done. Thank you all and hope many other people will share my experience. Kat

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DealerRater Jan 23, 2011

We had been to 3 dealerships in our surrounding area. Kendall Toyota sales personnel were not pressuring in their approach. All of our questions were answered and we were completely informed on the vehicle. We were given the lowest price upon asking for it. After comparison shopping, none could come close to Kendall's price. We purchased the car and all involved from sales to finance to delivery was first rate. Our overall experience was the best in all of our years of buying autos and we highly recommend purchasing from Kendall Toyota.

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DealerRater Sep 25, 2010

THIS PLACE IS DIFFERENT… My wife was moving my daughter into UofO and the check engine light came on. We live in California and my wife wanted to drive home that day – so seeing the check engine light come on was a big concern. My wife called me in California to see if I could locate a Toyota dealership in Eugene, I went online, and that’s how I found Kendall. I had an online chat with the service department and they suggested I bring the car in. They said they were very busy but understood our situation and would ...

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DealerRater Aug 11, 2010

I bought a 2010 RAV4 Sport V6 4WD. I did the price negotiations through the Kendall web site. It's a great way to buy a car. All of the inquiries and bids I made on line received a very fast and courteous response. I appreciated the fact the the Kendall people didn't give me the "hard sell" on the car. They were open, friendly and very accommodating. It was the best experience I've had in buying a car.

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DealerRater Jul 5, 2010

I was searching online for a Toyota Yaris and comparing it to other cars based on options and price. Kendal provided very responsive and thorough support during my search. Linsey took the time to understand what I was looking for and sent me information that was aligned with my request; as good as any and by far better than most information I received.

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DealerRater Dec 20, 2009

I started looking for a Toyota Camry Hybrid four months prior to this sale. I knew what I wanted (and didn't want) in a new TCH. Lonisa went to work trying to find the car anywhere in the Toyota network. My requirements were high and admittably not too flexible. This was a work car and I didn't HAVE to have it. The car arrived Dec 15 and I drove it home Dec 17. Lonisa even found a local tire dealer willing to give me a good trade-in price for the factory tires I wanted changed out. Both the sales staff ...

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DealerRater Oct 9, 2009

Clay and Rob have always gone out their way to provide the best customer service possible. Clay has pointed out and excepted responsibilty for small oversights by another employee in service, of which I would not have even noticed. He has saved me a little money here and there and always greets me with a smile. Megan in the cashier area is always pleasant with a smile and has remembered my name after only helping me once. All of this and more keeps me coming back.

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DealerRater Oct 2, 2009

My personal dealings with Kendall Toyota Scion's general manager, sales people, financial manager, and service department have been outstanding. I can not say enough about their professionalism. I have purchased many new automobiles over the years and have dealt with dealerships throughout the country--even abroad, and I can say without hesitation--they are the best I have ever had the pleasure of dealing with. I am an exacting individual that imposes high standards on myself as well as those with whom I choose to have dealings with. Kendall Toyota/Scion will not disappoint. Heed my advice--if you are in the ...

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DealerRater May 27, 2009

I will definitely refer others to your dealership. I have had bad experience with the Toyota dealership here in Bend. I would much rather drive over the mountain and work with your dealership. Thank you for the positive experience! I have a friend that is also looking you might contact him at bulletprooft@yahoo.com He lives in Washington and is also looking for a toyota tacoma.

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DealerRater Apr 22, 2009

The staff at Kendall Toyota made my experience of buying a Camry the best I have ever had. Jessica was our sales representative and she was wonderful to work with, I still feel like she was working for us to ensure we received the deal we wanted instead of working for Kendall to ensure a car was sold. She was informative, friendly and not at all pushy. I did some online research this time so I basically new what features I wanted,what my car was worth and what I wanted the bottom line to be. What I did not ...

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